Web Solutions Account Representative - Dallas/Ft. Worth, Texas

CKM Design is seeking a motivated Web Solutions Account Representative to join our creative team. Responsibilities will include the entire sales process from prospecting through closing sales with clients, as well as the ongoing relationship management for your clients.

Working with our team leaders and programmers, you will analyze client needs; investigate web-based options for fulfilling those needs, and offer solutions to the client. You will focus on identifying opportunities and calling on key decision makers of target companies in order to schedule face-to-face meetings and ultimately close sales of web-based services. Much of your time will be spent establishing and leveraging relationships with decision makers or other key personnel in the targeted companies. Your responsibilities will also include lead identification and qualification as well as prospect interaction.

Performance Objectives:

  • Sell Consultatively: Make sufficient cold calls to establish new clients, following up on qualified leads with face-to-face meetings where feasible. Learn about client businesses in order to become aware of their business needs. With the client, identify, discuss and develop the ways CKM Design can provide web-based solutions to address those needs. Working with the development team, use the information obtained from prospect and client conversations to create proposals for new business that accurately reflect the client needs and the effort required for web solutions to meet those needs.
  • Develop and maintain strong client relationships: Develop strong client relationships during face-to-face (and in some cases telephone) meetings and manage those relationships so the client will continue to discuss opportunities throughout the sales process. Maintain relationships with clients to sell maintenance and follow-up work and to request references for other sales.
  • Gain New Customers: Within your first six months, you will attain at least three new customers while maintaining relationships with existing customers.
  • Work collaboratively: Work cooperatively with a team of developers, designers, salespeople, project manager, customer service coordinator, business information architect by actively participating in team, project, and estimation meetings as required. Coordinate your work with the work of others, and deliver your part of the project on time, complete and without errors. Share client and project information with other team members in order to help the entire group work efficiently, produce a superior product, and provide excellent customer service. Assist other team members to continually improve skill sets by giving timely constructive feedback and specific training, where appropriate. Be open and responsive to such feedback yourself.
  • Learn the full product/services line: Within your first 30 days of work, understand and be able to discuss the value of our services, including website planning, design, site construction, web application development, project management, and hosting. Remain current on web trends, technologies, and the future of doing business via Internet, intranet, and extranets.
  • Maintain records: Maintain current and accurate records about clients, potential clients, and opportunities in our CRM system.
  • Participate in Marketing Plans: Provide input to marketing campaigns including feedback and recommendations on marketing tools. Provide objective, substantiated information on our current market and market trends and make marketing strategy recommendations to CKM Design management. Work with your manager and the CKM Design Marketing Communications team to identify target markets, strategic direction, and verticals with profit potential.
  • Collect client feedback: Solicit client feedback on services rendered and relate that to Web Solutions management. Provide input to management on customer service initiatives and possibilities for expanding and improving our offerings in order to retain and attract clients.

Requirements:

You must have at least two years of consultative sales experience as an individual contributor. As part of this experience, you must have cold called potential customers both in person and over the phone and you must have created account development strategies. You must have experience obtaining information from potential clients that help you understand their needs and tailoring packages of services to address those needs.

You must have closed at least $50,000-100,000 in sales of services during a twelve month period in the past three years.

Experience with any of the skills listed below will make you a stronger candidate:

You must have permanent authorization to work in the USA for any employer. No visa sponsorships are available.

  • IT sales 
  • Web-based or marketing-based sales
  • Business-to-business sales
  • Working with a CRM application
  • Writing proposals

The ability to clearly and accurately explain the value of our services to clients is vital. Therefore, a good working knowledge of the services offered by CKM Design will be required, along with good problem solving skills. In addition, the ability to explain technical information in a way that is clearly understandable to non-technical decision-makers is essential.

Excellent verbal and written communications skills are expected. The ability to listen carefully to clients and help design a web strategy tailored to their needs is essential. Because you will be dealing with a variety of sizes and types of clients, general business acumen, empathy, and the ability to quickly understand business challenges is important.

You will need to manage client expectations by educating clients about web development in general and CKM Design design processes specifically. You should be aware of current and future trends in Web-based information technology in order to anticipate client needs and requests.

We need a sales representative who is self-motivated yet can work collaboratively as part of a multi-disciplinary team.

CKM Design is based in Frisco, Texas, but serves clients nationwide. You will work with the sales team to provide estimates and with project teams to build and maintain websites. You will report to the sales manager.  Some travel required.

CKM Design is an equal opportunity employer.

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